Does RTM bill insurance?

  • Under 65 - pay at time of service (PATOS); superbill provided on request for you to submit to your private insurance

  • Medicare primary (we will bill Medicare), if you do not have a supplemental insurance you will receive a bill for a small co-pay after Medicare reimburses.

  • Kaiser-Medicare (we will bill Kaiser Medicare, they will deny and you will be billed — see Booking/Fees for Self-Pay fees)

  • United Health Care PPO (there will be an additional co-pay with this insurance as it only offers a partial reimbursement)


    YOU CANNOT BE ACCEPTED as a patient if you have Medicare Advantage (like SCAN. United Health Care HMO, Sutter Medicare etc.), or if Medicare is secondary insurance for you. This is a complicated issue that many patients who fall into this category have a hard time understanding. Simply put, Kathleen is a participatory Medicare provider and cannot accept payment at time of service from Medicare (whether straight Medicare or privatized Medicare insurance) patients. She bills the insurance and then receives payment. Straight Medicare reimburses promptly unless there is an issue with an unmet deductible. She can bill patients once Medicare (straight or advantage) has denied the payment (again rare with straight Medicare), however the problem with the privatized medicare insurance (medicare advantage) is that they typically do not follow through with the denial requiring a lot of time and energy to hunt down the denial paperwork so that Kathleen can receive payment from the patient. This is why Kathleen does not accept privatized Medicare insurance.

First time booking an appointment/urgent help

If you need urgent help, PLEASE let us know, Kathleen will do her best to get you in sooner. If you are a new patient, click the “NEW PATIENTS” icon at the bottom of any page on this website. We will get you an appointment promptly. If you are an established patient, please click on the “CONTACT US” icon and send a message with what you need.

Communication

 My preferred mode of communicating is via email (see “Contact Us” below). If you want to talk on the phone, Kathleen can arrange this for you (please inquire).

Are you a DO?

Kathleen is a California licensed Family Nurse Practitioner. She is a Canadian-trained, non-physician osteopathic practitioner. She is not an osteopathic physician.

When did you start doing osteopathy?

Kathleen started her practice in Santa Rosa in 2011.

? I HAVE ANOTHER QUESTION ?

Please Send us a message using button below and Kathleen will get back to you.